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Privacy Policy

This personal data protection policy (the "Data Protection Policy") forms part of the General Terms of the website hosted under the domain names www.guggenheim-bilbao.eus and guggenheim-bilbao-corp.eus ("Guggenheim-Bilbao"). Any term used that is not expressly defined in the Privacy Policy shall have the meaning assigned to it in the General Terms.

This Privacy Policy governs the collection and subsequent processing by the Guggenheim Museum Bilbao Foundation ("FMGB") of Users' personal data arising from their access to and use of Guggenheim-Bilbao.

1. Personal data

In accordance with Organic Law 3/2018 of December 5 on Personal Data Protection and guarantee of digital rights, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, and Law 34/2002 of July 11 on information society services and electronic commerce, "Personal Data" shall mean any information relating to identified or identifiable natural persons that the User voluntarily provides to FMGB, and which is processed under FMGB's responsibility.

FMGB is a private foundation with Tax Identification Code G-48832240, registered in the Register of Foundations of the Basque Country under registration number F-17. Its contact details are:

FMGB will provide the User with the necessary information so that, in advance, the User may give consent for FMGB to process their personal data.

Unless otherwise indicated in the data collection forms on Guggenheim-Bilbao, the collection and processing of Personal Data will have as its sole purpose to address and manage, in each case, the request made by the User through Guggenheim-Bilbao, including where applicable the electronic sending of information about FMGB's activities, services and products.

In particular, this purpose may include:

(i) managing the Contractual Relationship and its fulfillment, and verifying compliance with the General and Particular Terms that the User has accepted at any time in relation to their use of Guggenheim-Bilbao;

(ii) conducting satisfaction surveys, data updates and publication of sweepstakes in which the User participates or images of various User activities that form part of Community;

(iii) addressing requests, inquiries or suggestions that the User may make to FMGB through Guggenheim-Bilbao;

(iv) managing the User's advertising preferences;

(v) fulfilling the legal obligations corresponding to FMGB.

Personal Data requested from the User in collection forms will be mandatory unless otherwise indicated in the corresponding form. If the User does not provide mandatory requested data, FMGB will not be able to process the relevant form. By entering their Personal Data, the User guarantees to FMGB that such data is correct, complete and truthful and relates only to the User and not to third parties.

FMGB does not sell, lease or make Personal Data provided by Users available to third parties. Access to Personal Data by processing staff when necessary for the provision of a service to FMGB does not constitute transfer or communication to third parties, always within the limits permitted by applicable legislation.

Personal Data will not be used for direct marketing actions, except where the User has been informed in advance of this possibility and has given consent for this purpose.

2. Minors

As a general rule, and unless otherwise provided in the corresponding form, FMGB does not process Personal Data relating to minors. Information about minors requested on Guggenheim-Bilbao is very limited and does not allow their identification, having as its sole objective the development of the proposed Services.

3. Third-party data

As a general rule, to use Guggenheim-Bilbao it is not necessary to provide third parties' Personal Data. It is prohibited, unless expressly requested, for Users to provide any third parties' Personal Data to FMGB or through Guggenheim-Bilbao.

Exceptionally, the User may provide third parties' Personal Data if the collection form so permits and always provided they have obtained the prior informed consent of the third party in question.

4. Exercise of rights by the user

Any person has the right to obtain confirmation as to whether FMGB is processing personal data concerning them. Data subjects have the right to access their personal data, as well as to request rectification of inaccurate data or, where appropriate, request erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. They may also object to the sending of commercial information from FMGB.

Under certain circumstances, data subjects may request restriction of processing of their data, in which case it will be retained only for legitimate, compelling reasons, or for the exercise or defense of possible claims.

Data subjects may exercise their rights materially through email [email protected] or at FMGB's postal address at Abandoibarra Etorbidea 2, 48009 Bilbao, providing a copy of their ID in both cases. They also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if dissatisfied with how their rights have been addressed.